Refund Policy

Refunds are available only where the conditions of our standard refund policy are met.

If you are dissatisfied with the quality of our services, you may request a full refund under our 100% Customer Satisfaction Guarantee, subject to the refund conditions set out below.

If your application has not been reviewed by our team and has not been submitted to the official Taiwan Arrival Card (TWAC) system, you will receive a full refund of all professional service fees paid to taiwan-twac.com.

If your application has been reviewed by our team but has not yet been submitted to the official TWAC system, you will also receive a full refund of the professional service fees.

Unfortunately, if your application information has already been submitted to the official TWAC system or the submission has been confirmed, no refund is available.

Refunds in the Event of Submission Failure

In the rare event that the official TWAC system does not accept the application information or the submission cannot be completed for official system-related reasons outside the customer’s control, we will provide a full refund of all professional service fees paid to taiwan-twac.com under our 100% Submission Guarantee.

If an application processing error is caused by taiwan-twac.com, 100% of the professional service fees will be refunded and the application will be reprocessed at no additional charge.

Depending on the payment service provider and financial institution, it may take between 1 and 10 business days for the refund to appear in the customer’s original payment account.

To request a refund, please email info@taiwan-twac.com with the subject line “Refund Request.”

Key Definitions

Professional Service Fee: The fee charged by taiwan-twac.com for reviewing the customer’s information, preparing the Taiwan Arrival Card (TWAC) submission, and providing assistance with submission to the official system.