Effective Date: October 2024

Welcome to taiwan-twac.com (“taiwan-twac.com,” “we,” “us,” or “our”).

This Privacy Policy (the “Policy”) describes how we collect, use, and disclose information obtained through the taiwan-twac.com website, our Taiwan Arrival Card (TWAC) application assistance services, and our other online services (collectively with the website, the “Services”), as well as information collected offline.

Please read this Policy carefully before using our Services or otherwise providing information to us. By accessing or using any part of the Services, or by otherwise providing information to us, you acknowledge that this Policy applies.

Information We Collect

We may collect information in different ways, including information you provide directly, information collected automatically through your browser or device, and information received from third parties.

Information You Provide Directly to Us

We may collect information that you provide directly when:

• you contact us with an inquiry or request for assistance;

• you respond to a survey;

• you register to access our Services or purchase or use a service, such as TWAC application assistance;

• you communicate with us through email, online chat, telephone, or another contact channel;

• you request newsletters, updates, or other features; or

• you otherwise provide information to us.

The information we request depends on how you use our Services and the information required for the relevant official TWAC submission.

Information you provide directly may include information about you or another traveler on whose behalf you are applying, including:

• full name;

• email address;

• telephone number;

• travel details, such as arrival and departure dates, flight or vessel information, port of entry, and purpose of travel;

• accommodation or residential information in Taiwan;

• date of birth;

• city and country of birth;

• nationality;

• gender;

• passport information, such as passport number, issuing country or authority, issue date, expiration date, and an image of the passport biographical page;

• occupation;

• information about other travelers included in a family or group submission; and

• payment and transaction information provided to us and/or our payment processors.

Information Collected Passively or Automatically

Device and Usage Information

We may automatically collect certain information about the computer or device, including a mobile telephone or tablet, that you use to access the Services.

This information may include:

• your IP address;

• general location information inferred from your IP address;

• device and browser identifiers;

• browser type and language;

• operating system;

• mobile network or carrier information;

• the country or region from which you access the Services;

• referring and exit webpages or URLs;

• platform type;

• number of clicks;

• domain names and landing pages;

• pages and content viewed and the order in which they were viewed;

• time spent on particular pages;

• the dates, times, and frequency of your use of the Services;

• error logs; and

• other similar technical information.

We or our service providers may collect information about mouse movements and how you scroll through our website to understand how users navigate the Services. We do not collect the content of your keystrokes.

As described below, we may use third-party analytics service providers and technologies, including cookies and similar tools, to assist with collecting this information.

Cookies and Other Electronic Technologies

We may use web server logs, cookies, tracking pixels, and similar technologies to collect information about your use of the Services.

Web server logs are files that record website activity. A cookie is a small text file stored on your computer or device when you visit a website.

Cookies may enable us to:

1. recognize your computer or device;

2. store your preferences and settings;

3. understand which pages of the Services you have visited;

4. improve your experience by providing content relevant to your interests;

5. perform searches, statistics, and analytics; and

6. support security and administrative functions.

Tracking pixels, sometimes called web beacons or clear GIFs, are small electronic tags containing unique identifiers that may be embedded in websites, online advertisements, and emails. They may be used to provide information about advertising impressions or clicks, measure the use and popularity of the Services or related advertisements, and determine whether cookies have been accessed.

As we adopt additional technologies, we may collect information through other methods.

You may change your browser settings to notify you when cookies are set or updated or to block cookies entirely. Please consult the help section or official support documentation for Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari for further information.

If you block some or all cookies, certain features or products offered through the Services may become unavailable.

Information Collected from Third Parties

We may receive information about you from various third parties, including social media companies, affiliates, and other websites.

If we offer access or account creation through a third-party account, such as Facebook or Google, you may use that account to access the Services. You may also follow, react to, comment on, or otherwise interact with our social media pages.

If you access the Services through a third-party account or follow us on social media, you may allow us to access certain information from your social media profile.

This information may include:

• your name;

• profile photograph;

• gender;

• user ID;

• network and friends list;

• location;

• date of birth;

• email address;

• photographs and videos;

• accounts you follow or that follow you; and

• posts, comments, and “likes.”

Third-party websites have their own privacy policies governing how they process user information. Please review the privacy policies of those websites to understand how they use and disclose your information, including information you make publicly available.

We do not control how third-party websites use or disclose the personal information they collect.

We may combine information collected directly from you, including automatically collected information, with information received from our affiliates and/or unaffiliated third parties. We may use the combined information in accordance with this Policy.

How We Use Personal Data and Other Information

We may use information collected from or about you to:

• provide information you have requested;

• provide TWAC application assistance and other Services;

• respond to questions, inquiries, and customer-support requests;

• monitor the use of the Services;

• request feedback;

• communicate with you about transactions or orders you initiate;

• improve the Services or develop new products and features;

• contact you about advertisements, surveys, newsletters, or other information that may be of interest to you, subject to applicable law and your communication choices;

• personalize the Services and content;

• enforce the legal terms governing your use of the Services;

• protect taiwan-twac.com, our employees, users, and third parties; and

• administer, secure, and troubleshoot the Services.

We may aggregate and/or de-identify information collected through the Services.

Where permitted by applicable law, information that has been properly de-identified or aggregated so that it no longer identifies an individual may be used for research, service improvement, statistical, marketing, or other purposes. We may also share such information with advertisers, promotional partners, sponsors, and other third parties.

How We Disclose Personal and Other Information

We may disclose information we collect in the following circumstances.

Taiwan Authorities and Official Submission Systems

When you ask us to prepare or assist with submitting a TWAC application, we may provide the personal and travel information required to perform the Service to the Taiwan National Immigration Agency or the official TWAC submission system.

Business Transfers

As we develop our business, we may sell or acquire businesses or assets. If a company sale, merger, reorganization, dissolution, or similar event occurs, or during negotiations or due diligence relating to such an event, information we have collected may be disclosed or transferred.

Affiliates

We may share information with our affiliates and other related companies in a manner consistent with this Policy.

Agents, Consultants, and Third-Party Service Providers

Like many businesses, we may engage third parties to provide services on our behalf, including:

• website and cloud hosting;

• email and customer communications;

• customer support;

• database maintenance;

• analytics and security;

• payment processing; and

• TWAC application review and official submission support.

These providers receive information only to the extent reasonably necessary to perform their services.

Consent

We may disclose information to third parties when you have consented to or requested the disclosure.

Legal Requirements

We may disclose information where required by law or where we believe in good faith that disclosure is necessary to:

1. comply with a legal obligation or lawful request from an authority;

2. protect and defend the rights or property of taiwan-twac.com;

3. protect the personal safety of our users or the public in an emergency; or

4. prevent fraud, unlawful conduct, or legal liability.

Online Analytics and Tailored Advertising

Online Analytics

We may use third-party web analytics services, such as Google Analytics, in connection with the Services.

These providers use technologies described in the “Cookies and Other Electronic Technologies” section to help us analyze how users interact with the Services. This may include recording the third-party website from which you arrived and providing certain website functions.

We may use these providers to collect information in real time about how you use and navigate our website.

Information collected through these technologies, including your IP address, may be disclosed to or collected directly by the analytics providers. The providers use this information to evaluate your use of the Services.

To limit the use of your information by Google Analytics, you may install the Google Analytics Opt-out Browser Add-on at:

https://tools.google.com/dlpage/gaoptout

If you receive emails from us, we may use clear GIFs or similar technologies to collect information such as whether you opened a message or clicked a link or advertisement contained in the email.

We may use this information to measure and improve the effectiveness of our emails and other communications.